Privacy Policy

Effective Date: September 15, 2025
Last Updated: October 17, 2025

Welcome to Café EXTRA Ordinaire. We are committed to protecting the privacy of everyone who visits our website, uses our services, or interacts with us—especially our Neurodivergent community members, their families, carers, and supporters.

This Privacy Policy explains how we collect, use, store, and share your personal information, and outlines your rights in relation to that information.

1. Who we are

Café EXTRA Ordinaire is a combined cafe and life skills centre designed to provide a safe, inclusive, and empowering environment for neurodivergent individuals to work, learn, and connect. Our website is an extension of this mission and serves as a platform for sharing information, booking programs, applying for positions, making donations, and contacting our team.

2. Information We Collect

We collect the following types of personal information, depending on how you interact with us:

a. Information You Provide Directly

• Application or registration details (e.g., for job opportunities or programs)
• Dietary needs or accessibility requirements (if voluntarily shared)
• Payment information (for purchases or donations)
• Any personal messages or feedback submitted via our site

b. Information Collected Automatically

Name, email address, and phone number (e.g., through contact forms or bookings)

• IP address
• Browser type and device used
• Website usage data (e.g., pages visited, time spent on site)

We use cookies and similar technologies to enhance your browsing experience. You can manage your preferences via your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and personalize our services
• To process registrations, bookings, and payments
• To communicate with you (e.g., event updates, newsletters, responses to enquiries)
• To improve our website and services
• To meet legal or regulatory obligations

4. Legal Bases for Processing

We only process your personal data when we have a legal basis to do so, including:

• Your consent (e.g., when signing up for newsletters)
• When necessary for the performance of a contract (e.g., program registration)
• When required to comply with a legal obligation
• Where we have a legitimate interest, provided it does not override your rights

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with:

• Trusted service providers (e.g., payment processors, website hosting)
• Relevant authorities, if required by law or to protect the rights and safety of individuals
• Program or employment partners, only with your explicit consent

All third parties are required to handle your data securely and in accordance with this policy.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined above, or as required by law. When no longer needed, we securely delete or anonymize your data.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated data
• Request deletion of your data (in certain circumstances)
• Object to or restrict how we use your data
• Withdraw consent at any time (where applicable)
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

8. Children and Vulnerable Individuals

We take extra care in handling data of neurodivergent individuals, particularly minors or those under guardianship. We encourage parents, carers, or legal guardians to supervise interactions with our site and to contact us with any questions or concerns.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online system can be guaranteed 100% secure.

10. Links to Other Sites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be clearly communicated on our website. Please review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please contact:

Café EXTRA Ordinaire
Email: info@cafeex.ca
Phone: (416) 829-9179
Address: 117 Ringwood Drive, Whitchurch/Stouffville ON L4A 8C1
Website: www.cafeex.ca

We are committed to ensuring that our space—both physical and digital—respects and empowers neurodivergent individuals in every way possible.